Personalized service. Flexibility. No hidden costs.

The biggest factor contributing to the total cost of ownership of any enterprise solution is the labor and the skill set necessary to design, implement, support, upgrade and enhance that solution. Not only is the labor expensive, but the retention of the labor resources also contributes to the long-term success of the solution. Existing SAP customers feel these pains everyday when dealing with hiring employees, training employees, and retaining these employees to help support and enhance their SAP investment.

We have recognized this problem for many years, and successfully deliver services that address these issues. Our SAP Managed Service is designed to give existing SAP customers a cost-effective, comprehensive, and flexible application management solution for their SAP environment. The SAP Managed Service is designed to be flexible by providing only the support services a customer needs to support and enhance their SAP solution.

SAP MANAGED SERVICES PROVIDE:

• SAP Basis administration
• OS monitoring and administration
• Database monitoring and administration
• Performance management and tuning
• Capacity planning
• Detailed SAP health check analysis and  reporting
• SAP migrations to HANA and S/4 HANA
• SAP migrations to the Cloud
• Data Archiving
• Upgrades and Patching
• On-going improvements and enhancements
• And much more…

SAP MANAGED SERVICES BENEFITS

Our SAP Managed Services incorporate people, best practice processes, standard operating procedures, technologies and automation. In a fast changing world it is expected for providers to build repeatable ways of delivering a high quality of service while adding personalized service and we have an unmatched combination which is the secret ingredient to our total customer satisfaction.

Our SAP Managed Services have been designed to follow one overriding principle: Maximize a customer’s return on their SAP investment without sacrificing old fashion personalized service. Our SAP Managed Services offering has proven to deliver on this principle, and empower customers to receive the highest possible ROI on their SAP investment now and in the future.

FASTER TIME TO BENEFIT FOR NEW FUNCTIONALITY

Because of our years of SAP experience, we have devised aggressive project plans leveraging best practices to bring new functionality live in a shorter amount of time. We can provide preconfigured services that decrease implementation time even further while still delivering crucial functionality. Our SAP Managed Services allow you to add new functionality faster without the burdens of high budgets and lack of resources.

IMPROVED UTILIZATION OF EXISTING RESOURCES

Our SAP Managed Services allow our customers to utilize their internal staff for more strategic business purposes rather than using them to support the day to day operations of their hardware, software, and communications. Our SAP Managed Services allow you to focus on the future growth of your business, while leaving the support, upgrade, and improvement of your SAP system to us. We eliminate the high costs associated with recruiting, training, and retaining staff allowing you to put your capital to better use.

IMPROVED SYSTEM PERFORMANCE AND AVAILABILITY

Horizon Systems guarantees the industry’s highest level of service for our fully hosted and SAP Managed Service customers. We ensure minimal unexpected downtime, proactive monitoring and problem resolution, and overall improvement in performance. Our services integrate with world-class data centers, redundant networking, 100% power guarantees, redundant systems, and many more tools to ensure the highest level of availability.